After a burst pipe, shut off the water at the main, then focus on drying: extract the standing water, check walls and ceilings below the leak, and document the damage. Fast drying limits how far the water spreads into framing and lower floors.
When to use this page
Homeowners with water damage from burst or leaking plumbing.
What to mention when you call
A good call starts with simple facts. Describe the water source, how long materials have been wet, whether water is still spreading, and which rooms or materials are affected.
- Is the water turned off?
- Where did the pipe fail?
- Which rooms below are affected?
- Is drywall bulging or sagging?
Common work to ask about
Not every job needs the same work, but these are common items to discuss before scheduling.
- Source shutoff checklist
- Wall and ceiling damage
- Drying questions
- Plumber vs restoration guidance
- Photo documentation
Before you schedule
Water Cleanup Advisor can help you talk through the situation and may connect you with local provider options. The provider you speak with should confirm availability, pricing, credentials, arrival timing, insurance participation, and work scope directly with you.
Common questions
Do I call a plumber or a restoration company for a burst pipe?
You often need both. A plumber repairs the pipe itself, while a restoration company extracts the water, dries the structure, and handles wet drywall, insulation, and flooring. Stop the water first, then line up drying so mold does not set in.
How much does burst pipe water damage cleanup cost?
Cost depends mostly on how long the water ran and how many floors it reached. A pipe caught quickly in one room costs far less than one that soaked ceilings and ran to a lower level. Use our water damage cost estimator to get a range.