When to use this page
Homeowners with active or recent water damage who need restoration-provider help.
What to mention when you call
A good call starts with simple facts. Describe the water source, how long materials have been wet, whether water is still spreading, and which rooms or materials are affected.
- Is the water source stopped?
- Is the water clean, gray, or contaminated?
- Which rooms and materials are wet?
- Do you need insurance documentation?
Common work to ask about
Not every job needs the same work, but these are common items to discuss before scheduling.
- Water extraction
- Structural drying
- Moisture checks
- Cleanup planning
- Documentation questions
Before you schedule
Water Cleanup Advisor can help you talk through the situation and may connect you with local provider options. The provider you speak with should confirm availability, pricing, credentials, arrival timing, insurance participation, and work scope directly with you.